Frequently Asked Questions

What payment methods are accepted?

We accept debit, credit, Sheridan onecard, and Sheridan Campus Store gift cards.

Can I return or exchange an item?

Yes, returns and exchanges are accepted on eligible items. Please see our Return Policy for full details and deadlines.

Who do I contact for help with a special order?

Contact our team at campusstore@sheridancollege.ca or visit us in-store.

Do you offer price matching?

We do not offer price matching at this time, but we aim to provide competitive pricing.

Can I order online and pick up in-store?

Yes, you can choose in-store pickup at checkout for added convenience.

How do I order branded merchandise for myself or my department?

Please contact us at campusstore@sheridancollege.ca to discuss custom orders and branded items for individual or departmental use.

Are there employment opportunities at the Campus Store?

Yes! Please visit the Sheridan Works job page.

Do you sell supplies for specific programs (like art or technology)?

Yes, we stock specialized supplies for many programs. Please ask our staff or check online for availability.

How do I get help if I have trouble with my online order?

Reach out to us at campusstore@sheridancollege.ca and be sure to include your order number or call us during store hours for assistance with any online order issues.

Is there a loyalty or rewards program?

At this time, we do not offer a formal rewards program but watch for special promotions and discounts throughout the year. 

How do I redeem a digital access code?

TO ACCESS YOUR VITAL SOURCE DIGITAL ITEM:

  1. Visit sheridancollegeca-bookshelf.vitalsource.com
  2. Sign in to your Bookshelf account or create an account using your Sheridan email address
  3. Click on Redeem Code
  4. Enter the 20-alphanumeric code at the bottom of this receipt

 

TO ACCESS YOUR CEI DIGITAL ITEM:

Visit: https://campusstore.sheridancollege.ca/redeem and enter the code from your receipt. View these helpful videos to redeem your code and for accessing your ebook

For courseware follow the registration instructions received after entering your redemption code.